Overview
We want you to feel confident when you shop with us. This Refund Policy explains how refunds are handled, including the conditions for eligibility, the refund process, and the expected timelines. It applies to all orders placed through our website.
By placing an order with us, you acknowledge that you have read and agree to the terms outlined in this Refund Policy.
1. Refund Eligibility
1.1 Return Window
Refunds are available for items returned within 60 days of delivery. To be eligible, the item must be in its original condition, unused, and, where applicable, in its original packaging with all tags attached.
1.2 Condition of Items
Items that are damaged, worn, altered, washed, or otherwise not in their original condition may not be eligible for a refund. We reserve the right to assess returned items and to decline a refund where the item does not meet the conditions described in this policy.
1.3 Proof of Purchase
A proof of purchase, such as your order information, is required to process a refund. Please keep your order confirmation for your records.
2. How to Request a Refund
2.1 Contact Us First
To request a refund, please contact us through the Contact Us page before sending anything back. Please provide your order information and the reason for your request so that we can guide you through the process and provide the necessary instructions.
2.2 Return Instructions
Once your request has been reviewed, we will provide you with the instructions needed to return your item. Please follow these instructions carefully to ensure that your return is processed smoothly.
Please do not send items back without first contacting us, as returns sent without prior communication may not be processed correctly.
3. Refund Processing Time
3.1 Inspection and Approval
Once your returned item has been received, we will inspect it to confirm that it meets the conditions described in this policy. If the return is approved, we will proceed with the refund.
3.2 Refund Timeline
Refunds are typically processed within 5–10 days after the returned item has been received and inspected. The refund will be issued to the original payment method used for the purchase.
3.3 Refund Confirmation
You will be notified once your refund has been processed. Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account. Such processing delays are outside our control.
4. Partial Refunds
In certain cases, a partial refund may be issued where an item is returned in a condition that does not fully meet the return requirements. Any such decision will be communicated to you with an explanation.
5. Non-Refundable Situations
Refunds may not be available in the following situations:
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Items returned after the 60-day return window
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Items that are damaged, worn, altered, washed, or not in their original condition
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Items returned without prior contact through the Contact Us page
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Items missing original packaging or tags, where applicable
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Orders that cannot be verified due to missing order information
Each situation will be reviewed individually, and we will communicate the outcome clearly.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us through the Contact Us page as soon as possible. Please include your order information and a description of the issue so that we can review the matter and provide an appropriate solution, which may include a refund.
7. Shipping, Duties, and Additional Costs
7.1 Free Shipping
All orders are shipped free of charge, and no shipping fees are added at checkout.
7.2 Duties and Taxes
We cover all applicable duties, taxes, and related import charges associated with your order. You will not be required to pay any additional fees for duties, taxes, customs clearance, or import-related charges.
7.3 No Additional Charges on Refunds
Refunds are issued based on the amount paid for the item. No additional charges related to shipping, duties, or taxes will be deducted from your refund, except where a partial refund applies as described in this policy.
8. Currency
All prices on our website and all transactions, including refunds, are processed in USD (United States Dollars).
9. Order Cancellations
If you wish to cancel your order, please contact us through the Contact Us page as soon as possible. We will do our best to accommodate your request. However, once an order has been processed or shipped, cancellation may no longer be possible, and the return process described in this policy will apply.
10. Contact Us
For any questions about this Refund Policy, or for assistance with a refund request, please reach out to us through the Contact Us page. We are here to help and will do our best to ensure a smooth and positive experience.
